Scams, Telephone, email and web

We are experiencing an increase in the number of incidents where a person has given away their information or allowed someone access to their computer or installed an unknown application because someone told them to do it, either in an email or an internet pop-up or lately via telephone.

Please don’t fall for this.  If you receive any communications, whatever the source, indicating a need for you to provide information or change something on your computer to correct a problem, do not do it.  Contact Bill about the situation.  We would rather be sure.

Tech Support Phone Scams ARE occurring

Avoid tech support phone scams!


Remove previous versions of Office

All versions of Office older than 2007 should be removed and replaced with a more up to date version of Office as soon as possible.  As previous versions of Office have reached their software End-of-Life, they are no longer updated and become an increasing security threat.

Links from Microsoft on removing the various version of Office

How to uninstall or remove Microsoft Office 2007

How to uninstall or remove Microsoft Office 2010 suites

How to uninstall or remove Microsoft Office 2003 suites

How to uninstall or remove Microsoft Office for Mac 2011

How to uninstall or remove Microsoft Office for Mac 2008


Security in the 21st century – you’ve got to ask yourself one question…

 Do I feel lucky?

This question made famous by Dirty Harry is equally valid if you don’t care enough to use a secure password.  John Pozadzides writes an excellent article about the issue linked below.  Note the chart that shows how putting up with a couple more characters or a capital letter makes it so much harder to get your password:

More examples of phishing and viruses

All Eppley users,

Do not ever type your ID and password into any system that you are not 100% certain is our system.  If you receive an email telling you to confirm your account, or that there was suspicious activity that requires you to log on and prove you are you, they are FAKE and they are designed to steal your identity.  You can see some examples below.  If you are not positive, contact Eppley Computing Services before you do it and we will help you determine

phishing scam 001
phishing scam 002




Error when you open the email client

There are some people who are using the Outlook client and receiving a stream of errors like this one.  You can say yes about six times and continue working but you will have to do it again each time you open your email client.

This was caused by a windows update and removing the update fixes the problem.  At this time, we are uncertain whether the fix is permanent or whether it will return later when the same update occurs.

On a Windows 7 machine we’ve determined what steps to take to remove this update.

Click on the Start button (the colorful one in the bottom left corner) and in the search box type Installed Updates.  Above that box, you should see Window’s suggestions for matches.  Choose the one that says: View Installed Updates.

This will open a new dialogue box with a list of updates.  In the top right corner there is a search box to search the updates list.  Type kb2661254 and it should find it.  Click once on it and then choose Uninstall above it.  When it asks if you are sure, choose Yes.

Drink coffee now.

At this point, the computer will be asking you to restart.  It’s recommended that you make sure all your work is closed and then do it.  After the restart, your errors should be gone.