Office 365 on your personally owned Devices

Not all apps are available to run on all devices, but here are all the components of Office 365:

office 365 components

office 365 components

For a nice colorful PDF explaining the basics of Office 365 for iPhone and iPad , look here

For campus specific instructions for how to get Office 365 on your personally owned devices of all kinds, go here

Bonjour causes 2 network connections and no access

For some reason the Bonjour installed with CS2/CS3 can have the unintended effect of making your network connection look like two network connections and actually disconnecting you from the network.

I’m not clear on how it works, but it’s trying to help you out by looking for machines around you running Version Cue.  However, somehow it ends up making your default gateway which doesn’t work at all.  If this happens to you, you can remove Bonjour pretty simply if you don’t need it.

Removing Bonjour for Windows (CS3 only)

To remove Bonjour:

  • Open a Windows command prompt and type the following command:
  • “C:\Program Files\Bonjour\mDNSResponder.exe” -remove
    • on 64-bit systems this may be Program Files (x86)
  • Navigate to the following folder in Windows Explorer: C:\Program Files\Bonjour
  • Rename the mdnsNSP.dll file in that folder to mdnsNSP.old
  • Restart your computer
  • Delete the the Program Files\Bonjour folder

Making a shortcut on your desktop to a network resource

There are many times working with an enterprise network, when it’s beneficial or necessary to make a shortcut to a netowrk resource on your desktop.  Common examples of this would be a shortcut to a lab folder or a shared application like Prism.

To make a new shortcut or link:

Create a new link on your desktop by right-clicking an empty spot and then choose new, then shortcut.

right click shortcut

In the location of the item box type the location of the resource you’re connecting to.  If it’s a lab, the address will look something like:


If it’s a software program that you have shared access for it will look similar except that the shortcut should include the name of the program as well.  When you see links like this, don’t cut and paste them to get to them.  This will result in trying to download the file instead of opening the program.  That doesn’t work.  Instead follow the instructions to make a shortcut and either type or copy and paste that address into the location box.
location box

After you hit next, it asks for a name for the shortcut, which you can leave alone unless you have a name that works better for you.

Then click finish

Note for Prism:  in the above example you need to remove the number 5 from the address to connect to the actual file.  Also, when you run the file for the first time, you may be asked if the program can update your registry.  You do want it to make the change.



Security in the 21st century – you’ve got to ask yourself one question…

 Do I feel lucky?

This question made famous by Dirty Harry is equally valid if you don’t care enough to use a secure password.  John Pozadzides writes an excellent article about the issue linked below.  Note the chart that shows how putting up with a couple more characters or a capital letter makes it so much harder to get your password:

Error when you open the email client

There are some people who are using the Outlook client and receiving a stream of errors like this one.  You can say yes about six times and continue working but you will have to do it again each time you open your email client.

This was caused by a windows update and removing the update fixes the problem.  At this time, we are uncertain whether the fix is permanent or whether it will return later when the same update occurs.

On a Windows 7 machine we’ve determined what steps to take to remove this update.

Click on the Start button (the colorful one in the bottom left corner) and in the search box type Installed Updates.  Above that box, you should see Window’s suggestions for matches.  Choose the one that says: View Installed Updates.

This will open a new dialogue box with a list of updates.  In the top right corner there is a search box to search the updates list.  Type kb2661254 and it should find it.  Click once on it and then choose Uninstall above it.  When it asks if you are sure, choose Yes.

Drink coffee now.

At this point, the computer will be asking you to restart.  It’s recommended that you make sure all your work is closed and then do it.  After the restart, your errors should be gone.

Mapping a drive

To map a drive manually:

If this is not something you are comfortable doing, please enlist the help of your IT support person. They can use the Paths listed below and help you map a network drive or create a shortcut.

Open Windows Explorer ….

+ E, will open Windows Explorer

On the left hand side, click where it says This PC

and then one of the three options listed here should get you to the Map network drive dialogue. One Windows 10, try #3 first.

1. From the Tools menu, choose Map Network Drive.

(You may need to hit the Alt key to see the Tools menu.)

2. Look under Home, Easy Access

3. Look under Computer, Map Network drive

Once you are in the Map Network Drive dialogue, Choose a drive letter and then type in the address of the share you are mapping to.

If you want this drive to be there each time you log into the computer, check the box that says Reconnect at logon.

There is also an option here that says, Connect using different credentials.  This is used when you are using a machine that’s logged in as one ID and need to make a connection that requires a different ID for security reasons.  For example, using a computer connected to a common instrument you often use a generic shared ID to log into the machine, but then you can map a drive to your lab files from there using your own ID.  In this case, you never want to check the box that says Reconnect at login, because that would make it so anyone who uses that machine has access to your lab files.

For more information specific to Mac computers, read this post

Also use the search box at the top to locate the post about mountain lion and wireless if you are experiencing problems with that.