Files that prevent Microsoft Office updates (and others) on the Mac

When an update to Microsoft Office isn’t completing because files are in use, you are asked to close those files.  Common examples are the Microsoft Database Daemon & SyncServicesAgent.

When this happens, you can find the running processes by going to your desktop and from the top bar choose Go, then the Utilities folder, then start Activity Monitor.

In the list of programs that are shown, find the file you were asked to close and double-click to open it. Screen Shot 2014-09-10 at 8.18.23 AM

Then Choose Quit in that window and then Force Quit in the next windows that opens to stop the processScreen Shot 2014-09-10 at 8.19.31 AM

 

 

 

Then return to your update and try again.