BitLocker Drive Encryption and Recovery. Plan ahead!

Some things to know about BitLocker:

If what is going on your encrypted drive is important or valuable to you, take the time to save your BitLocker recovery key when it asks you. You can either print it out (to a PDF would be a good choice if you go the print route) or you can save it to a file in a safe place.  Saving it to a file makes it much easier to unlock the drive if you forget the password.

The file or printout both look similar and they provide two pieces of information.  The

  • Identifier:  This is a string of numbers and letters that uniquely identify your drive (in case you have more than one)
  • Recovery Key:  This is the key to unlock the specific drive that matches the identifier.

It looks like this:


Then if for some reason you have forgotten your password, you can follow these steps to unlock your drive:

  • When you plug in the drive and it asks for your password,
  • choose More Options
  • Then choose Enter Recovery Key
  • Your recovery key goes in the box that appears.  (Not the one with letters.)

Without either the password or a recovery key, you will not unlock the drive so please plan ahead.


New scams and Phishing alerts – Apple store

If you get an email receipt for purchases you made at the iTunes/Apple store and you didn’t make a purchase…delete it.  It’s a phishing scam.  If you click on the

If you haven’t authorized this transaction ,click the link below to get full refund

Go to the Help Centre at: http:/

It does not take you to Apple even though the page looks like Apple.  They are trying to steal your ID and password.

New Users look here

Email and Login

The new ID form is below.  It gives instructions for determining your initial password and also some information for what your ID has access to.

New id form It will open in a new tab.

….also see the NEW LOOK FOR OFFICE 365 LOGIN PAGE.  Email login looks different off campus than it does on campus as of May 2019.  More info at the link.

UNMC app

You can download it here:

Connecting to things?

Need Help connecting to network resources (lab folders for example)

Mapping a drive letter:
Making a shortcut:

Broken computers, lab equipment, furniture?

You can request service for all of those here:

Questions about other computer items?

In the top right corner of this page, type a few words in the search box.  You might be surprised to see other people have had the same question.  There are hundreds of questions here in the blog.  If you don’t see what you need and you still have a question, use the service request, we get them.  Notice it’s also on the top menu bar, like this new user page.

Flash Drive / USB Stick / Removeable Drive Encryption

flashdrive_bg_flash1This topic has resurfaced recently with the flash drive give-away at the annual meeting.  Some steps in the process have been updated since we typed on this last, so rather than rehash the old post we’re sending you over to the dark side.

Here’s the latest campus info on how to encrypt your flash drive:

Remove previous versions of Office

All versions of Office older than 2007 should be removed and replaced with a more up to date version of Office as soon as possible.  As previous versions of Office have reached their software End-of-Life, they are no longer updated and become an increasing security threat.

Links from Microsoft on removing the various version of Office

How to uninstall or remove Microsoft Office 2007

How to uninstall or remove Microsoft Office 2010 suites

How to uninstall or remove Microsoft Office 2003 suites

How to uninstall or remove Microsoft Office for Mac 2011

How to uninstall or remove Microsoft Office for Mac 2008


Security in the 21st century – you’ve got to ask yourself one question…

 Do I feel lucky?

This question made famous by Dirty Harry is equally valid if you don’t care enough to use a secure password.  John Pozadzides writes an excellent article about the issue linked below.  Note the chart that shows how putting up with a couple more characters or a capital letter makes it so much harder to get your password:

Phishing examples (updated Fall 2013)

Here are some phishing examples we have seen lately.  Receipts for puchases you didn’t make, requests for verification of your information because of a security problem or virus, etc…

Dear user,

Your mailbox is almost full. Please click on the link below to verify your location and enable us increase your Webmail storage space to 1.5GB.

   Increase Storage   

Your Webmail Account will be suspended within 48 hours, if verification is not done. 

Thank you for your cooperation.
IT Helpdesk






What is TrueYou?

TrueYou is where you manage your authentication information, such as changing your password and answering your authentication questions as well as managing your parent/guest accounts for the Student Information System.

The NU ID and password you use to access TrueYou is also accepted in the Student Information Systems, SAP, and Firefly systems at all University campuses (UNK, UNL, UNMC and UNO) and State Colleges (Peru State College, Chadron State College and Wayne State College).

If you have questions or need assistance, contact your Campus Helpdesk listed below:

University of Nebraska Kearney 308-865-8363
University of Nebraska-Lincoln 402-472-3970
University of Nebraska Medical Center 402-559-2899
University of Nebraska Omaha 402-554-4357
University of Nebraska Central Admin 877-472-7694
Chadron State College 308-432-6311
Peru State College 402-872-2270
Wayne State College 402-375-7107