Firefly help

Your Firefly ID is  the same as your  email address before the @ sign and the main login point for firefly is:

If you are having trouble logging in there, click the link that says Need help logging in? right above the LOGIN button.   On that page you will have the opportunity to ‘claim’ your ID if it’s the first time you’ve used Firefly or to reset your password if you’ve just forgotten it. 

If you are still having difficulties at that point, the campus contacts for Firefly are below:


Campus Coordinator
Kris Hammond
(402) 559-5908



Changing your Windows 7 Product Key

Update your Windows product key

Follow these steps to change your product key in Windows 7.

Click the Start button Picture of the Start button, right-click Computer, and then click Properties.

  1. Scroll down to the bottom of the window that appears, and then, under Windows activation, click Change product key. If you’re prompted for permission to continue the process, click Continue.

  2. Follow the instructions to change your product key and activate your copy of Windows 7.


Reply or Reply All with attachments

By default, if you Reply or Reply All to an email message with an attachment, the attachment is not sent again.  If you forward an email, the attachment is retained. There are times when replying with the attachment is necessary though.  Be warned that a reply all with an attachment creates a large amount of traffic and increases the size of the email boxes of everyone you are emailing. Note,  the pictures in the original article seem to have disappeared but the instructions will work without them.

Reply with attachments by manually copying and pasting We can manually copy original attachments in an email messages, and paste them in the Reply Message window when we reply the email message later.

Step 1: Click the email message to preview it in the Reading Pane.

Step 2: Right click one attachment in the previewing email message, and select the Select All from the right-clicking menu.

Step 3: Right click the selected attachments, and select the Copy from the right-clicking menu.

Step 4: Reply the email message with clicking the Reply button on the Home tab (or on the Toolbar in Outlook 2007).

Step 5: In the Replying message window, click the Paste button on the Message tab to paste these attachments.

These nice instructions and screen shots from


Blocked Java content on sites – Updated

Update: There are a number of sites with Java issues recently. (Jan 2015)  Please let Eppley computing know if you are experiencing these problems so that we aware of problem sites.

If you are experiencing problems with Java content on websites, there are some workarounds available.

Note:  You should never use any of these workarounds on a site unless you trust it’s content entirely.  You are opening your computer up to considerable risk from the sites you allow using these methods.

You might receive a number of Java related security errors.  How you deal with it depends on the error.  If the error says the Java can’t be run because the sites certificate is expired or not active, that’s a fairly common error caused by the page not being updated.  In this case, you generally have to make the change in the Java console.  In Windows, this is in the control panel.  On a Mac, it’s in system properties. in Windows 8, it says configure Java.

On all those computers, once you get to the Java Control Panel (or console), click on the Security tab from the top row of tabs.tabs


Now look for where it says Exception Site List, and click on Edit Site Listsitelist

then click Add.  Type in the name of the site including the beginning part, so, not just  Then hit Add.  Read the warning about the risk I already warned you about.  If you are OK with it, hit Continue, then OK.  If it was a success, the site should now appear in your site exception list.  Click OK again to close the Java Control Panel.

You should be able to use the Java that goes with the expiration error.  It will probably tell you Java needs your permission to run and you can tell it to run now.

There are a couple of other errors that depending on which browser you are using can be dealt with by letting the browser know you trust the site.  In IE, if it says your security settings are preventing the Java from running. You can generally add the site to your trusted sites list in the browser.  Click the lock washer
(top right of browser) and then Internet Options.  Look for and click the security tab, just like you did in the Java control panel.  Then click on Trusted Sitessites
and then the Sites button.
This brings up a dialogue with the site you are on already filled in normally.  If the site is not a secure HTTPS site, you will have to uncheck the box that says ‘Require server…’  This is an additional risk and it will probably try to warn you.  Once the address of the website is typed in the box, either automatically or manually, click the Add button and then Close.

The site should now be in the list of trusted sites and allow the script to run.

In chrome, things are a little bit different.  Generally, it lets you know there is a problem on the address bar at the right end.  Often it looks like a puzzle Untitled1.pngpiece with an X.  If you click on that X, it shows you the options you see below.  You generally have to choose either Always allow or Run all plug-ins this time, sometimes both.
Hopefully, this will get your Java up and running,



Revised Support Portal available on campus

The new support site for all repairs of equipment, computers, etc is now at  You do not need to enter an ID and password at the top to create a service request.  The ID and password is for us to manage the requests.

We have recently added a help request portal for computer issues.  If you are on campus, you can go directly to this page and describe the problem you are having.  This gives room to explain the problem and even allows you to provide a screenshot of the behavior.

This helps us not only to know you have a problem but to schedule time and resolve the problems more efficiently.  Visit the portal here:



Scams, Telephone, email and web

We are experiencing an increase in the number of incidents where a person has given away their information or allowed someone access to their computer or installed an unknown application because someone told them to do it, either in an email or an internet pop-up or lately via telephone.

Please don’t fall for this.  If you receive any communications, whatever the source, indicating a need for you to provide information or change something on your computer to correct a problem, do not do it.  Contact Bill about the situation.  We would rather be sure.

Tech Support Phone Scams ARE occurring

Avoid tech support phone scams!



Mapping a drive

To map a drive manually:

Open Windows Explorer ….

+ E, will open Windows Explorer

and then from the Tools menu, choose Map Network Drive.

(You may need to hit the Alt key to see the Tools menu.)

On some new versions of Windows, the Map Drive is now tucked under an option that says Easy Access instead of being under tools.

In the Map Network Drive dialogue, Choose a drive letter and then type in the address of the share you are mapping to.

If you want this drive to be there each time you log into the computer, check the box that says Reconnect at logon.

There is also an option here that says, Connect using different credentials.  This is used when you are using a machine that’s logged in as one ID and need to make a connection that requires a different ID for security reasons.  For example, using a computer connected to a common instrument you often use a generic shared ID to log into the machine, but then you can map a drive to your lab files from there using your own ID.  In this case, you never want to check the box that says Reconnect at login, because that would make it so anyone who uses that machine has access to your lab files.

For more information specific to Mac computers, read this post

Also use the search box at the top to locate the post about mountain lion and wireless if you are experiencing problems with that.